Frequently Asked Questions
Istallation of BoxUp
How to install a BoxUp station?
All you have to do is choose your station and provide a flat, concrete surface for its installation. The stations are fixed to the ground and powered by solar energy. Once installed, we register the station in the application with its location and content so that it is visible to all BoxUp users.
Do we have statistics on station usage?
Yes, all BoxUp station owners have access to an online statistics platform that allows them to view station and locker usage live. The platform also enables data to be sorted and exported in the form of an excel table. (All statistics are provided anonymously in agreement with the GDPR
What happens if something is broken or missing?
As part of its service, BoxUp sends replacement equipment to the station owner in the event of wear and tear, theft or damage.
Who manages the users?
BoxUp is in charge of monitoring registered users on the application and ensuring the smooth running of the service.
How do you deal with equipment theft and disrespectful users?
We ask users to take a photo of the material handed in their locker at the end of the activity. If we find that a user has deliberately taken an item without returning it, we reserve the right to ban it from the application and to initiate recovery and compensation procedures. BoxUp also reserves the right to lodge complaints with the competent authorities on the basis of information provided on the mobile application.
Can we make our own material available to users?
Yes, the station owner can choose to make his own equipment available. BoxUp does not provide a warranty on this equipment.
Is it possible to change the objects offered in a station?
Yes, if you wish to change the items offered, just contact us. Depending on the use of each object, we can also suggest you to change the material if necessary.
Can we move a station?
Yes, it is possible to move your station, just contact us.
Is it possible to expand the station?
Yes, all BoxUp stations are modular. You can add lockers at any time if you wish.
Where are the datas stored?
We work with the company Infomaniak to host and store all the data on a secure server in Switzerland.
How are the datas used?
BoxUp undertakes not to make any commercial use of data collected through the mobile application. BoxUp uses the data for the purposes of monitoring usage and producing anonymised statistics, which are only accessible to the respective owners of the stations.
Frequently Asked Questions
Istallation of BoxUp
How to install a BoxUp station?
All you have to do is choose your station and provide a flat, concrete surface for its installation. The stations are fixed to the ground and powered by solar energy. Once installed, we register the station in the application with its location and content so that it is visible to all BoxUp users.
Do we have statistics on station usage?
Yes, all BoxUp station owners have access to an online statistics platform that allows them to view station and locker usage live. The platform also enables data to be sorted and exported in the form of an excel table. (All statistics are provided anonymously in agreement with the GDPR
What happens if something is broken or missing?
As part of its service, BoxUp sends replacement equipment to the station owner in the event of wear and tear, theft or damage.
Who manages the users?
BoxUp is in charge of monitoring registered users on the application and ensuring the smooth running of the service.
How do you deal with equipment theft and disrespectful users?
We ask users to take a photo of the material handed in their locker at the end of the activity. If we find that a user has deliberately taken an item without returning it, we reserve the right to ban it from the application and to initiate recovery and compensation procedures. BoxUp also reserves the right to lodge complaints with the competent authorities on the basis of information provided on the mobile application.
Can we make our own material available to users?
Yes, the station owner can choose to make his own equipment available. BoxUp does not provide a warranty on this equipment.
Is it possible to change the objects offered in a station?
Yes, if you wish to change the items offered, just contact us. Depending on the use of each object, we can also suggest you to change the material if necessary.
Can we move a station?
Yes, it is possible to move your station, just contact us.
Is it possible to expand the station?
Yes, all BoxUp stations are modular. You can add lockers at any time if you wish.
Where are the datas stored?
We work with the company Infomaniak to host and store all the data on a secure server in Switzerland.
How are the datas used?
BoxUp undertakes not to make any commercial use of data collected through the mobile application. BoxUp uses the data for the purposes of monitoring usage and producing anonymised statistics, which are only accessible to the respective owners of the stations.
Frequently Asked Questions
Use of BoxUp
How does it work?
Simply download the BoxUp application, available free of charge on the App Store or Google Play, and create your account.
You will then find all the information on how to use BoxUp directly on the application.
What equipment can I use?
On the BoxUp application, you can see the objects available in each station. The objects vary according to the location of the stations.
How long can I borrow equipment?
You can dispose of the material for a maximum of 3 consecutive hours. We will be alerted if the time of use is exceeded.
Is the use of BoxUp free?
Yes, the use of BoxUp is completely free for its users.
Is it possible to reserve a locker?
No, it is not possible to reserve a locker. You can, however, find out if the lockers are being used from the application.
Can other people open the locker I'm using?
No, the locker is only accessible by its user. So you can safely leave your belongings in the locker during your activity.
Can I access several lockers at the same time?
No, each user can have one locker at a time. If you wish to change activity, you must return the borrowed item to its locker before you can dispose of another one.
What do I do if I lose or break something?
You have to report the problem from the app. We will process your application and replace the equipment if necessary.
What happens if I don't bring something back voluntarily?
If we find that a user has deliberately taken an item without returning it, we reserve the right to ban it from the application and to initiate collection and compensation proceedings.
What if I put my smartphone in the locker?
If, in spite of our indications, you left your Smartphone in the locker, you can connect to your account on the BoxUp application from another Smartphone in order to open the locker. If you don’t have any other Smartphones available, you can contact our hotline by phone or email to find a solution.
Where are my datas stored?
We work with the company Infomaniak to host and store all the data on a secure server in Switzerland.
Frequently Asked Questions
Use of BoxUp
How does it work?
Simply download the BoxUp application, available free of charge on the App Store or Google Play, and create your account.
You will then find all the information on how to use BoxUp directly on the application.
What equipment can I use?
On the BoxUp application, you can see the objects available in each station. The objects vary according to the location of the stations.
How long can I borrow equipment?
You can dispose of the material for a maximum of 3 consecutive hours. We will be alerted if the time of use is exceeded.
Is the use of BoxUp free?
Yes, the use of BoxUp is completely free for its users.
Is it possible to reserve a locker?
No, it is not possible to reserve a locker. You can, however, find out if the lockers are being used from the application.
Can other people open the locker I'm using?
No, the locker is only accessible by its user. So you can safely leave your belongings in the locker during your activity.
Can I access several lockers at the same time?
No, each user can have one locker at a time. If you wish to change activity, you must return the borrowed item to its locker before you can dispose of another one.
What do I do if I lose or break something?
You have to report the problem from the app. We will process your application and replace the equipment if necessary.
What happens if I don't bring something back voluntarily?
If we find that a user has deliberately taken an item without returning it, we reserve the right to ban it from the application and to initiate collection and compensation proceedings.
What if I put my smartphone in the locker?
If, in spite of our indications, you left your Smartphone in the locker, you can connect to your account on the BoxUp application from another Smartphone in order to open the locker. If you don’t have any other Smartphones available, you can contact our hotline by phone or email to find a solution.
Where are my datas stored?
We work with the company Infomaniak to host and store all the data on a secure server in Switzerland.
